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Evidence Guide: FNSORG601 - Negotiate to achieve goals and manage disputes

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FNSORG601 - Negotiate to achieve goals and manage disputes

What evidence can you provide to prove your understanding of each of the following citeria?

Establish needs of parties

  1. Identify desires, needs, requirements and outcomes of all parties using open and professional communication strategies
  2. Identify and document potential issues and problems, and successful outcomes for organisation and client
  3. Identify, analyse and discuss strategies and options for achieving outcomes with relevant parties
  4. Identify and evaluate risks and contingency strategies
  5. Establish information, facts and issues relevant to situation, and obtain expert advice from third parties or other professionals where required prior to negotiations
Identify desires, needs, requirements and outcomes of all parties using open and professional communication strategies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and document potential issues and problems, and successful outcomes for organisation and client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify, analyse and discuss strategies and options for achieving outcomes with relevant parties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and evaluate risks and contingency strategies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish information, facts and issues relevant to situation, and obtain expert advice from third parties or other professionals where required prior to negotiations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

2. Negotiate to achieve agreed outcome

  1. Obtain agreement on strategies and options to achieve goals and complete processes, and communicate it professionally to relevant parties
  2. Review strategies and options for compliance with contractual, legislative, regulatory and professional requirements, in accordance with organisational policy and procedures
  3. Obtain, confirm and correctly document agreement by all parties
Obtain agreement on strategies and options to achieve goals and complete processes, and communicate it professionally to relevant parties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review strategies and options for compliance with contractual, legislative, regulatory and professional requirements, in accordance with organisational policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain, confirm and correctly document agreement by all parties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and document causes of disputes

  1. Identify and analyse issues or disputes promptly and establish position of relevant parties
  2. Use professional communication techniques that demonstrate respect and empathy for other viewpoints and positions to establish confidence of relevant parties
  3. Document disputes and issues promptly and accurately, and verify with all relevant parties
Identify and analyse issues or disputes promptly and establish position of relevant parties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use professional communication techniques that demonstrate respect and empathy for other viewpoints and positions to establish confidence of relevant parties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document disputes and issues promptly and accurately, and verify with all relevant parties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement and manage strategies to resolve disputes

  1. Identify, evaluate and implement strategies and options which are most likely to achieve favourable outcomes for all relevant parties
  2. Implement proceedings promptly to settle dispute in accordance with legislative, regulatory, professional and organisational requirements
  3. Manage dispute to optimise likelihood of favourable outcome for all parties in line with organisational policy and goals
  4. Ensure procedures to resolve dispute are in accordance with organisational policy and procedures, and legislative, regulatory and professional requirements
  5. Document accurate, thorough and accessible records of all aspects of dispute for follow up and future reference
  6. Contact relevant parties to identify any follow up action required to ensure client satisfaction
Identify, evaluate and implement strategies and options which are most likely to achieve favourable outcomes for all relevant parties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement proceedings promptly to settle dispute in accordance with legislative, regulatory, professional and organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage dispute to optimise likelihood of favourable outcome for all parties in line with organisational policy and goals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure procedures to resolve dispute are in accordance with organisational policy and procedures, and legislative, regulatory and professional requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document accurate, thorough and accessible records of all aspects of dispute for follow up and future reference

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contact relevant parties to identify any follow up action required to ensure client satisfaction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate to achieve agreed outcome

  1. Obtain agreement on strategies and options to achieve goals and complete processes, and communicate it professionally to relevant parties
  2. Review strategies and options for compliance with contractual, legislative, regulatory and professional requirements, in accordance with organisational policy and procedures
  3. Obtain, confirm and correctly document agreement by all parties
Obtain agreement on strategies and options to achieve goals and complete processes, and communicate it professionally to relevant parties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review strategies and options for compliance with contractual, legislative, regulatory and professional requirements, in accordance with organisational policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain, confirm and correctly document agreement by all parties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish needs of parties

1.1 Identify desires, needs, requirements and outcomes of all parties using open and professional communication strategies

1.2 Identify and document potential issues and problems, and successful outcomes for organisation and client

1.3 Identify, analyse and discuss strategies and options for achieving outcomes with relevant parties

1.4 Identify and evaluate risks and contingency strategies

1.5 Establish information, facts and issues relevant to situation, and obtain expert advice from third parties or other professionals where required prior to negotiations

2. Negotiate to achieve agreed outcome

2.1 Obtain agreement on strategies and options to achieve goals and complete processes, and communicate it professionally to relevant parties

2.2 Review strategies and options for compliance with contractual, legislative, regulatory and professional requirements, in accordance with organisational policy and procedures

2.3 Obtain, confirm and correctly document agreement by all parties

3. Identify and document causes of disputes

3.1 Identify and analyse issues or disputes promptly and establish position of relevant parties

3.2 Use professional communication techniques that demonstrate respect and empathy for other viewpoints and positions to establish confidence of relevant parties

3.3 Document disputes and issues promptly and accurately, and verify with all relevant parties

4. Implement and manage strategies to resolve disputes

4.1 Identify, evaluate and implement strategies and options which are most likely to achieve favourable outcomes for all relevant parties

4.2 Implement proceedings promptly to settle dispute in accordance with legislative, regulatory, professional and organisational requirements

4.3 Manage dispute to optimise likelihood of favourable outcome for all parties in line with organisational policy and goals

4.4 Ensure procedures to resolve dispute are in accordance with organisational policy and procedures, and legislative, regulatory and professional requirements

4.5 Document accurate, thorough and accessible records of all aspects of dispute for follow up and future reference

4.6 Contact relevant parties to identify any follow up action required to ensure client satisfaction

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish needs of parties

1.1 Identify desires, needs, requirements and outcomes of all parties using open and professional communication strategies

1.2 Identify and document potential issues and problems, and successful outcomes for organisation and client

1.3 Identify, analyse and discuss strategies and options for achieving outcomes with relevant parties

1.4 Identify and evaluate risks and contingency strategies

1.5 Establish information, facts and issues relevant to situation, and obtain expert advice from third parties or other professionals where required prior to negotiations

2. Negotiate to achieve agreed outcome

2.1 Obtain agreement on strategies and options to achieve goals and complete processes, and communicate it professionally to relevant parties

2.2 Review strategies and options for compliance with contractual, legislative, regulatory and professional requirements, in accordance with organisational policy and procedures

2.3 Obtain, confirm and correctly document agreement by all parties

3. Identify and document causes of disputes

3.1 Identify and analyse issues or disputes promptly and establish position of relevant parties

3.2 Use professional communication techniques that demonstrate respect and empathy for other viewpoints and positions to establish confidence of relevant parties

3.3 Document disputes and issues promptly and accurately, and verify with all relevant parties

4. Implement and manage strategies to resolve disputes

4.1 Identify, evaluate and implement strategies and options which are most likely to achieve favourable outcomes for all relevant parties

4.2 Implement proceedings promptly to settle dispute in accordance with legislative, regulatory, professional and organisational requirements

4.3 Manage dispute to optimise likelihood of favourable outcome for all parties in line with organisational policy and goals

4.4 Ensure procedures to resolve dispute are in accordance with organisational policy and procedures, and legislative, regulatory and professional requirements

4.5 Document accurate, thorough and accessible records of all aspects of dispute for follow up and future reference

4.6 Contact relevant parties to identify any follow up action required to ensure client satisfaction